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Residential Room Support


Limited support is available by contacting the helpdesk through the online http://helpdesk.udmercy.edu system.

In general, you are responsible for your own personal computer. While ITS will provide guidance, no guarantees are provided. ITS will ensure your network port is working properly for network and internet access; anything more is your responsibility.

For hardware related matters, ITS will recommend contacting the vendor from whom you purchased your product for assistance. For software related matters, ITS will recommend contacting the software publisher.

The most predominant issue residents face, is virus and spyware infections. Having a quality solution in place with daily updates is essential when connected to a "public" network. ITS provides resident students a 1 year licensed copy of McAfee Virus Protection available by presenting both your university ID and Prox card to the ITS Helpdesk in Fisher 230.

For some issues, ITS will require you to bring your computer to the Fisher 230 offices. On-site support is not available.

 
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