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Printer Repair Policy


In an effort to more efficiently manage our institutional cost for printer repair, all McNichols computer users requiring printer repairs should now submit repair requests directly to ITS - User Services Helpdesk at (313) 993-1500 or by e-mail at http://helpdesk.udmercy.edu. If our ITS - User Services - Helpdesk staff can repair the unit they will do so; however, if a technician is required, the Helpdesk staff will facilitate the repair with UDM's exclusive printer repair vendor to ensure the work is properly completed. All external billable work will need to be approved by the Helpdesk staff and will be IDC'd to the department. Warranty repair work for any printer should also be coordinated through the Helpdesk. If it appears a printer may be down for repair for more than an acceptable period of time and a loaner unit is available, it will be installed.

 
 
 
 
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