| Office
of the Director |
| |
1. Established student and administrative
surveys to address the quality of service provided. (2005)
2. Established documentation standards. (2005)
3. Reduced non-workstudy budget from $400,000 to $300,000.
(2005)
4. Installed electronic kiosk. (2005)
|
| Administrative
Services |
| |
1. Expanded mainframe hard-drive space to
address growing database needs. (2005)
|
| Audio
Visual Department |
| |
1. Established a mobile delivery system
handling 5,000 round-trips per year. (2002)
2. Installed eighteen multimedia podiums. (2005)
3. Installed a video-conferencing solution. (2005)
4. Installed ceiling mounted projectors in the following
classrooms: Education Lab, Briggs, Reno, Chemistry, Engineering,
and Ford Life Science. (2005)
|
| Helpdesk
Services |
| |
1.
Established Triage Helpdesk for resident students. (2003)
2. Rolled out 200 new systems per year. (2004/2005)
3. Established online helpdesk ticket management system.
(2005)
4. Distributed resdent CD with virus protection and
otehr useful tools. (2005)
|
| Labs |
|
1.
Implemented a mobile lab solution. (2005)
|
| Network Services |
| |
1.
WIFI in Life Science. (2005)
2. WIFI
in Chemistry. (2005)
3. Implemented new shared storage solution (TitanNet) utilizing SAN solution.
(2005)
4. Installed high-speed backup solution. (2005)
5. Initiated service contracts on all servers and core switches. (2005)
|
| Telecomm
Services |
|
1. Installed fine new red emergency phones.
(2005)
2. Installed replacement hard-drive in old voice-mail system
resolving daily crashes. (2005)
3. Relocated OD head-end from Administration Building to
Ward Conference Center. (2005) |
