Student Support

The Helpdesk staff strive to be as helpful as they can in assisting UDM students during their academic studies.  There are some limits as to what the Helpdesk can and will do but for the most part, they deliver service and support in a timely and respectful way.

The Helpdesk staff are available in-person for drop-in support, by phone during business hours, e-mail and through an online ticket system.  Extended hours provide a greater chance for students to connect with the Helpdesk.  Unfortunately, the Helpdesk does not have Saturday or Sunday hours.

For students with notebooks and tablets, please feel free to bring them in during business hours for assistance.  If you are experiencing a software problem, please bring in your original media (i.e. Microsoft CD's).  If you are having a hardware problem, the Helpdesk cannot open your equipment otherwise they will void your warranty.  The staff will provide guidence in such situations.

For resident students with desktop systems, you may be requested to bring your CPU over.  You need not bring your monitor, keyboard or mouse unless specifically asked to do so.