Information for Parents of a UDM Student

We're glad to see you are interested in the technological needs of your student.  For parents who may receive a call from their student about a technological issue, listed below are some quick links and a phone number to educate your student to use.  Resources are available to assist.

Quick Links for All Parents

• If your student has a general IT question, have them contact the Helpdesk in Fisher 230 or call the Helpdesk at 313.993.1500
• If your student is a freshman entering the Architecture, Digital Media Studies, Engineering or Science programs and you are looking for information on the Tablet/Notebook program, click here.
• If you are looking for a recommendation on purchasing hardware or software for your student, click here.
• If your student needs to use a computer on campus, click here.
• If your student is having difficutly with their University e-mail or other University password, click here.
• If your student would like to properly dispose of their computer equipment, click here.
• If your student would like to see what their classroom looks like, click here.
• If your student is struggling to get through on Weblink, please encourage them to continue trying.  A new solution to Weblink will be implemented in the 2010/2011 academic year.
• If your student is looking for a student level job in the Information Technology field, click here.

Parents of Resident Students

• If your student lives in the residence halls and is having difficulty connecting to the network, click here.
• If your student lives in the residence halls and is having difficulty with the UDM phone service, click here.
• If your student lives in the residence halls and is having difficulty with their cable TV service, click here.
• If your student lives in the residence halls and needs anti-virus protection, click here.
• If your student lives in the residence halls and is having difficulty downloading music or movies, click here.