Help Desk

Location:  Fisher 230
Phone:  313.993.1500
Hours:  Monday-Thursday, 8:30 am to 9:00 pm and Friday 8:30 am to 5:00 pm (Term I and II), Monday-Thursday 8:30 am to 7:00 pm and Friday 8:30 am to 5:00 pm (Term III).  An online ticket system allows all users to make requests 24/7 and to track the progress of those requests.

For outages and other known system issues, the Help Desk maintains a full-disclosure blog at http://udm-its.blogspot.com where users can see an interruption in service is known and the latest status for repair.

The Help Desk is the primary point of contact for all computer, telephone and cable TV related issues.  Please feel free to contact them and they will address or route your request to the appropriate ITS staff member.

Student Information

• Submit a ticket into the online helpdesk system
• Employment Opportunities
• Support for Students and their Notebook/Tablet/Desktop systems
• Cable TV support
• Telecomm support
• WIFI support
• Resident Information
• Annual E-Recycle day
• Password and Voice-Mail Code Reset Policy
• Facebook, MySpace and other social network recommendations
• UDM 2008-2009 Screen Saver (55MB)

Faculty/Administration Information

• Submit a ticket into the online helpdesk system
• Relocation of computer equipment
• New Equipment Installation
• Unused or Old Equipment
• Refresh/Recycle Program
• Loaner Program
• Printer Repair Policy
• Cell Phone and PDA Support Policy
• Office 2007 and Vista Upgrade Status
• Software Installation
• Password and Voice-Mail Code Reset Policy
• UDM 2008-2009 Screen Saver (55MB)

Product Specific Solutions

• TitanConnect E-mail, Calendar, Group Studio and Portal documentation
• IBM/Lenovo Notebook Updater (IMPROPER USE MAY RENDER NOTEBOOK UNUSABLE)
• Windows Updates
• Office Updates
• Apple OS Updates
• McAfee Updates