Third Party Client Settings for Desktop or Mobile Devices

Third Party Client Settings for Desktop or Mobile Devices

Please be advised, the ITS department strongly suggests users access their e-mail through the web-based interface at http://tc.udmercy.edu.  Should you wish to use a third-party client for advanced e-mail management, you do this at your own risk and assume your own support.  Improperly installing a third-party client could result in the loss of e-mail or the exploitation of your account.  Please be advised of the University's policy regarding the restoration of lost e-mail should you encounter problems.

Please proceed with caution.  Expert users should know the difference between IMAP and POP3 before selecting the appropriate protocol to use.  When configuring your third-party client, please indicate that your outgoing SMTP server REQUIRES AUTHENTICATION and the Incoming server requires the same authentication.

Please be advised the ITS department does not provide support for mobile devices per policy ITS-0002.

IMAP imap.udmercy.edu
POP3 pop3.udmercy.edu
smtp mailgw.udmercy.edu (port 587)






Device Specific Information - Click on the Appropriate Link

TitanConnect iPhone\iOS IPad Blackberry BIS only Droid WM7
Exchange iPhone\iOS IPad Blackberry BIS or BES Droid WM7

TitanConnect iPhone, iPad or other IOS Device Instructions

To connect your device to your TitanConnect @udmercy.edu email account, follow the steps below.

  1. Go to Settings
  2. Go to Mail, Contacts, Calendars
  3. Select Add account
  4. Select Other
  5. Select Add Mail Account 
  6. Enter your Name 
  7. Enter your E-mail address 
  8. Enter your Password
  9. Change the default description if you wish.
  10. Press Next
  11. For Incoming Mail Server, select Host Name and enter imap.udmercy.edu
  12. Re-enter your User Name (do not include the @udmercy.edu portion)
  13. Re-enter your Password
  14. For Outgoing Mail Server, select Host Name and enter mailgw.udmercy.edu
  15. Re-enter  User Name
  16. Re-enter  Password
  17. Press Next
  18. When the device reports "Cannot connect using SSL" select "Yes" to connect without using SSL.
  19. Your device will verify the entries and report back errors or not.  If prompted with the SSL question again, click "Yes: to connect without using SSL.  Once successful you will see a lot of check marks and then IMAP screen will display.
  20. Press Save.

If your device fails to send email, verify two things

  1. Your SMTP password has been set.  (Though your device may say option, this is NOT optional for @udmercy.edu accounts)
  2. Make certain your SMTP port is set to 25.  If it says 587 or any other number, change it to 25.

    This should complete your set up.  E-mail will begin to trickle in.

    Please be cautious with your actions on your IPad and @udmercy.edu account.  Changes you make on your IPad will be reselected within this e-mail account.

    TitanConnect Blackberry BIS

    1. Locate and click Setup folder
    2. Within the setup folder, click on Email Settings and if prompted, review the Terms of Agreement
    3. A list of various email providers will be displayed, select the Other option
    4. Enter your email address and password
    5. Tap Next
    6. Email will say that setup is complete
    7. Go back into the email account and go to advanced settings
    8. Change email server to imap.udmercy.edu
    9. Tap the Save button
    10. Email setup is complete

    TitanConnect Android

    1. Open the Email app
    2. Open the settings menu
    3. Tap Add Account
    4. Under email address, enter your email address
    5. Under password, enter your password
    6. Tap manual setup
    7. Select Imap as the type of account
    8. Under IMAP server, make sure it is set to imap.udmercy.edu
    9. Under security type, make sure it is set to none
    10. Hit the next button
    11. Under smtp server, set it to mailgw.udmercy.edu
    12. Under port, make sure it is set to 587
    13. Make sure the Require sign-in button is checked
    14. Tap the next button
    15. On this screen change the settings to your liking
    16. Tap the next button
    17. Assign a name to the account
    18. Under Your Name, type your name
    19. Tap Next
    20. The account is created and should start receiving mail

    Windows Phone 7 TitanConnect

    1. In Advanced Setup, tap Internet email account
    2. Under Account Name enter the name you would like to have for this account
    3. Under Your Name, enter your name
    4. Under Incoming Email Server, enter imap.udmercy.edu
    5. Under Account type, select IMAP4
    6. Under User name, enter your TitanConnect user name
    7. Under Password, enter your TitanConnect password
    8. Under Outgoing Email Server, enter mailgw.udmercy.edu
    9. Under Outgoing server requires authentication, choose yes
    10. Under Use the same username and password for sending email, choose yes
    11. Tap advanced settings, make sure the outgoing port is set to 587
    12. If there is an option to use SSL, do not select it
    13. Choose your download settings
    14. Tap Sign In

    Blackberry Exchange BES

    BES access is limited to select departments that have financed the annual cost of the server and licenses (approx $150 per client per year).  If you are in this category, submit a Helpdesk ticket to have your Exchange e-mail connected to your University owned Blackberry.  If you are not within one of the funding departments for this service and you signed up for BES with your cell provider and they told you your IT department can "hook you up", be forewarned, you won't be connected using BES and you will be overpaying on your data plan.  You will want to downgrade to the BIS service.

     Blackberry Exchange BIS

    
    1. Locate and click Setup folder
    2. Within the setup folder, click on Email Settings and if prompted, review the Terms of Agreement
    3. A list of various email providers will be displayed, select the Other option
    4. Enter your email address and password
    5. Tap Next
    6. Email will say that setup is complete
    7. Go back into the email account and go to advanced settings
    8. Make sure email server is set to exchange.udmercy.edu
    9. Uncheck the "Use SSL" box
    10. Tap the Save button
    11. Email setup is complete

    Android Exchange

    1. Open the Email app
    2. Open the settings menu
    3. Tap Add Account
    4.  Under email address, enter your email address ( ex. Firstname.lastname@udmercy.edu)
    5. Under password, enter your password
    6. Tap manual setup
    7. Select Exchange as the type of account
    8. Under Domain\Username, make sure the account is displayed as titannet\firstname.lastname
    9. Under server, enter 198.109.24.161
    10. Uncheck the Use secure connection (SSL) box
    11. Tap the Next button
    12. Adjust the settings to your liking
    13. Tap the Next button
    14. Give the account a name
    15. Tap the Next button
    16. Email should start loading

    Windows Phone 7 Exchange

    1. On Start, flick left to the App list, tap Settings, and then tap Email + accounts
    2. Tap Add an account > Outlook
    3. Tap the Email address box, and then type your email address
    4. Tap the Password box, and then type your password
    5. Tap Sign-in. If the phone finds your account settings, your email, calendar, and contacts will be synced to your phone, and you can skip to the end. If not, continue to the next step.
    6. On the Outlook screen, enter the following settings:
    7. Under email address, verify that your email address is correct (ex. Firstname.lastname@udmercy.edu)
    8. Under password, verify that your password is correct
    9. Under username, verify that your user name is correct (ex. Firstname.lastname)
    10. Under domain, type titannet
    11. Tap sign in button
    12. If the correct settings can't be found, tap Advanced
    13. Under server, enter the address: 198.109.24.161
    14. Tap show all settings and verify that Server requires encrypted (SSL) connection is turned off
    15. Tap the sign in button

    Phone with Exchange Support

    1. On a Windows Mobile phone, you configure Exchange Mail in “ActiveSync”. Go to the home screen, click Start, and then click ActiveSync., Click Menu, and then click Configure Server.
    2. Enter the server address. The server address is 198.109.24.161
    3. Click Next.
    4. Enter your user name, password, and domain. The user name is just your FIRST.LAST names. Be sure to have the DOT between your FIRST and LAST.
      Your password needs to be your current TITANNET password, and it not your TC password.
      For “Domain”, enter TITANNET:
      username: JOHN.SMITH
      password: (current password)
      domain: TITANNET
    5. Make sure the box is UNCHECKED for “server requires an encrypted (SSL) connection”.
    6. Select the Save password check box if you do not want to be constantly reminded for your password when the system checks for new messages. Leaving this box unchecked is better security, though.
    7. Click Next.
    8. Select the check box next to each kind of information you want to synchronize with the server, and then click Finish.

    iOS Exchange

    1. Go to settings
    2. Go to Mail, Contacts, Calendars
    3. Select Add Account
    4. Select Microsoft Exchange
    5. Under email, enter your email address (ex. Firstname.lastname@udmercy.edu)
    6. Under domain, enter titannet
    7. Under username, enter your username (ex. Firstname.lastname)
    8. Under password, enter your password
    9. Tap the next button
    10. A new server field will appear, enter 198.109.24.161
    11. Tap next
    12. You will see a message saying unable to verify account information, Tap OK
    13. Tap Save
    14. Tap Save again when asked if you want to continue
    15. Tap save once more
    16. Tap the newly created exchange account
    17. Tap where it says "Account firstname.lastname@udmercy.edu"
    18. Towards the bottom of the screen is an option to "USE SSL", turn that option off
    19. Hit the done button
    20. The Account is created and you should start receiving email

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