Account Application Process
Account Application Process
This process is subject to change. It is recommended you review this page before submitting each request.
Student E-Mail Accounts
All students are automatically offered the privilege of a student e-mail account. Accounts are created based upon information submitted during the admissions process. The user name and passwords are distributed at each freshman orientation session (aka SOAR). Transfer students will receive their account information by mail.
If a student does not attend the freshman orientation or transfers into the University but has not received their letter, the student is required to stop by the FAC 230 Helpdesk and produce their University of Detroit Mercy student identification to have their password reset. In-person verification is important to maintain the security of the e-mail account. If a student is unable to come to campus, they may request the Helpdesk send the new password via mail to the official address of record on file in the Registrar's office.
Student FTP and Website Accounts
For students needing FTP or website accounts, an application must be completed and submitted to the FAC 230 Helpdesk. Generally, FTP and website accounts are established in 48-72 hours.
Faculty/Administration Accounts
The process for obtaining an account for faculty and administration generally involves both the employee and the employee's supervisor. All accounts (E-Mail, Weblink, TitanNet, TitanConnect, group accounts, etc.) are to be submitted using the following account application form and faxed to 313.993.3321 (as instructed on the form). If an employee will have access to or generate student records (i.e. grades, financial aid, transcripts) the supervisor is responsible for training the employee in terms of the FERPA agreement. The FERPA form must be signed by both the employee and the supervisor. The form is to be faxed along with the account application to the number listed above. Paper copies of forms along with the timestamp from the fax process are important elements in maintaining the proper papertrail necessary for security audits.
The account application form may also be used to convey changes in account access as well as suspension or deletion of an account. For such changes, only a supervisor signature is required.
All supervisor signatures will be checked for authenticity.
Forms
Helpdesk and Facilities Systems Accounts
These two departmental systems are not listed on the account application form as the process to obtain an account is through self-registration. A user may set up their own account by:
- Navigating to the respective system (i.e. helpdesk.udmercy.edu or facilityrequest.udmercy.edu)
- Clicking New User
- Completing the New User form